Submit a Tech support ticket

IPVideo is committed to providing the best-in-class customer support. This includes immediate assistance from our technical support line during extended business hours, training webinars, and online videos. Our extensive knowledge base of relevant support materials, and willingness to work with you on the development of custom solutions, move you beyond the conventional to expand the boundaries of technology.

  • Expert support available via email and phone
  • Live technical support is available Monday through Friday, 8 AM – 5 PM EST (excluding holidays)
  • HALO Smart Sensor has a 24/7 Online Knowledge Base that features videos, FAQs and troubleshooting guides. Click here to view.