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HALO Help Center
Explore the power of our experts' knowledge about our Smart Sensor
Getting Started
Pre-Installation Best Practices
HALO Smart Sensor Installation Guide
When do I need to use the surface mount adapter?
How do I connect the relays?
What type of ethernet cable do I need?
What are the HALO power requirements?
What is the HALO installation height requirement?
Can I install the HALO Smart Sensor near showers?
Can HALO be installed in outdoor environments?
Can anyone install a HALO Smart Sensor?
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Firmware
How do I view the firmware version on the HALO?
How to update HALO Smart Sensor firmware.
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Post Installation
How to factory reset the HALO Smart Sensor
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Installation
Height Requirements
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Notifications
Common SMTP issues and solutions
HALO and your local SMTP server
Creating a Gmail account for the HALO smart sensor
SMTP Configuration – Gmail Authentication error (user/password)
SMTP Configuration – Gmail Authentication error (user/password) 2 factor authentication Less secure apps alternative configuration
Microsoft Authentication error (user/password) Setting up consent to apps
How to set up HALO to send email using Microsoft 365 or Office 365
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Integrations
Integrations
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Events
What are aggression events?
AQI
Gunshot
CO2eq
Health Index
Help events
Humidity
What is masking?
Nitrogen Dioxide (NO₂)
Particulate Matter (PM)
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Vape Questions
What is Masking?
How does the HALO detect vape?
What is THC detection?
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AQ Questions
What is the difference between Health Index and AQI?
What are VOCs?
What is the difference between the three types of PMs?
Air Quality factors explained
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HALO Cloud
HALO Cloud
Getting started with a new Halo Cloud account.
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Advanced Support Form
Customer Name
Customer Email
Customer Phone
Customer Company
Partner/Reseller Name
Partner/Reseller Email
Partner/Reseller Phone
Did you purchase HALO end user training?
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No
Can you tell us about what you are experiencing. Please provide as much detail as possible.
Please upload images of configuration error on the Halo Web browser or in the Halo Device Manager. (max 10MB upload)
Have any event settings been changed manually?
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No
I don't know
Is the HALO Firmware Version up to date? Found by logging into your HALO and going to About, then Device Info.
Yes
No
I don't know
Are you familiar with the resources found on our website?
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Are you a Cloud Customer?
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