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HALO Help Center

Explore the power of our experts' knowledge about our Smart Sensor

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Getting Started

  • Pre-Installation Best Practices
  • HALO Smart Sensor Installation Guide
  • When do I need to use the surface mount adapter?
  • How do I connect the relays?
  • What type of ethernet cable do I need?
  • What are the HALO power requirements?
  • What is the HALO installation height requirement?
  • Can I install the HALO Smart Sensor near showers?
  • Can HALO be installed in outdoor environments?
  • Can anyone install a HALO Smart Sensor?
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Firmware

  • How do I view the firmware version on the HALO?
  • How to update HALO Smart Sensor firmware.
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Post Installation

  • How to factory reset the HALO Smart Sensor
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Installation

  • Height Requirements
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Notifications

  • Common SMTP issues and solutions
  • HALO and your local SMTP server
  • Creating a Gmail account for the HALO smart sensor
  • SMTP Configuration – Gmail Authentication error (user/password)
  • SMTP Configuration – Gmail Authentication error (user/password) 2-factor authentication less secure apps configuration
  • How to set up HALO to send email using Microsoft 365 or Office 365
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Integrations

  • Integrations
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Events & Sensors

  • What are aggression events?
  • AQI Events
  • Gunshot Event and HALO Gunshot Sensors
  • CO2cal & CO2eq Sensors
  • Health Index Event
  • Help events
  • Humidity Sensor
  • Nitrogen Dioxide (NOâ‚‚) Sensor
  • Particulate Matter Sensors (PM1, PM2.5 & PM10)
  • What is tampering?
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Cyber Security & Data Privacy

  • Is the HALO Smart Sensor secure?
  • Is HALO Cloud secure?
  • Does IPVideo have a data privacy policy?
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Vape Questions

  • How does the HALO detect vape?
  • What is THC detection?
  • Schedule restroom cleaning and avoid false vape events
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Air Quality Index

  • What is the difference between Health Index and AQI?
  • What are VOCs?
  • What is the difference between the three types of PMs?
  • Air Quality Index explained
  • What is the scale for AQI? 
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HALO Cloud

  • Getting started with a new Halo Cloud account.
  • HALO Cloud Mobile-Android App
  • HALO CLOUD MOBILE-iPHONE APP
  • What is the HALO Cloud?
  • What is the HALO Cloud Dashboard?
  • Live Map View
  • Event Analytics
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  • Upload a Map for Live Map view.
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