Summary: HALO Cloud license limits will prevent you from adding new HALO to your HALO Cloud account if you have reached your device limit. If you have reached your limit and want to replace a HALO on your HALO cloud account, you need to unregister the HALO you are going to remove and then register the new one.
- To unregister a HALO launch HALO Device Manager.
- Scan for HALOs in your network by selecting Devices > Scan Devices.
- Select the checkbox in the left column of the HALO you want to remove from your account.
- In the menu bar navigate to Actions > Cloud > Cloud Off.
- To complete the process a Technical Support Team member needs to unregister the HALO from you account. Call IPVideo Technical Support (631-647-9970, 8AM – 7PM EST, M-F) or open a support ticket with the web form. Please have the HALO Cloud account/domain name and MAC address of the HALO. A tech support rep will complete the process by unregistering the HALO from the account.
Add your replacement HALO to the HALO Cloud:
- Launch HALO Device Manager.
- Scan for HALOs in your network by selecting Devices > Scan Devices.
- Select the checkbox in the left column of the HALO you want to add to the account.
- Get the Cloud string from your HALO Cloud account. Login to your HALO Cloud account and navigate to Cloud Settings > Device -> Register New Device.
- From the menu bar of HALO Device Manager, navigate to Actions > Cloud > Cloud String, paste your license string and press OK.
- Actions > Cloud > Cloud On.
- After a moment the Cloud Status will display Connected and your HALO will displays on your organization’s HALO Cloud account.
- Navigate to halo.ipvideocorp.com and verify if your HALO is on HALO Cloud, the new device name will be “HALO Device”.
- If further assistance is needed, call support (631-647-9970, 8AM – 7PM EST, M-F) or open a support ticket with the web form.
