Sensor Readings
Open menu
Health
9 Foundations of Healthy Buildings
Safety
Vape
#1 Vape Detector
Markets
Open menu
Education
Anti-Vape Resources
Public and Affordable Housing
Healthcare & Senior Living
Commercial & Manufacturing
Hospitality
Retail & Banking
Product Info
Open menu
HALO Devices
HALO 2C
HALO 3C
HALO Cloud
Resources
Open menu
HALO Firmware
Software & Tools
Manuals & Guides
Market Downloads
Partner Integrations
Training Videos
Knowledge Base
FAQ
Warranty
Partners
Open menu
Reseller Application
Training
A&E
Distributors
Project Registration
Sales Assets
Marketing Assets
About
Open menu
Testimonials
Press
Awards
Events
Blog
IPVideo Corp.
ACG
Support
Menu
Sensor Readings
Open menu
Health
9 Foundations of Healthy Buildings
Safety
Vape
#1 Vape Detector
Markets
Open menu
Education
Anti-Vape Resources
Public and Affordable Housing
Healthcare & Senior Living
Commercial & Manufacturing
Hospitality
Retail & Banking
Product Info
Open menu
HALO Devices
HALO 2C
HALO 3C
HALO Cloud
Resources
Open menu
HALO Firmware
Software & Tools
Manuals & Guides
Market Downloads
Partner Integrations
Training Videos
Knowledge Base
FAQ
Warranty
Partners
Open menu
Reseller Application
Training
A&E
Distributors
Project Registration
Sales Assets
Marketing Assets
About
Open menu
Testimonials
Press
Awards
Events
Blog
IPVideo Corp.
ACG
Support
Contact us
Search
Search
Close this search box.
HALO Help Center
Explore the power of our experts' knowledge about our Smart Sensor
Home
HALO's Knowledge Base
Installation
Installation
Height Requirements
Advanced Support Form
Customer Name
Customer Email
Customer Phone
Customer Company
Partner/Reseller Name
Partner/Reseller Email
Partner/Reseller Phone
Did you purchase HALO end user training?
Yes
No
Can you tell us about what you are experiencing. Please provide as much detail as possible.
Please upload images of configuration error on the Halo Web browser or in the Halo Device Manager. (max 10MB upload)
Have any event settings been changed manually?
Yes
No
I don't know
Is the HALO Firmware Version up to date? Found by logging into your HALO and going to About, then Device Info.
Yes
No
I don't know
Are you familiar with the resources found on our website?
Yes
No
Are you a Cloud Customer?
Yes
No
I don't know
Submit
Still stuck?
We can Help.
Advanced Support